All orders are dispatched via a courier service for delivery within 1 – 3 days depending on region, or via the convenient Click and Collect Service from your local Post Net Store. A delayed delivery is not grounds for a return or refund.
Proof of Delivery is determined by means of either a signature of receipt , or acceptance of the parcel by any person at the delivery address , or reconciliation with the courier service records. As per COVID protocols customers are not obligated to sign for delivery.
A little bit of common sense and good faith will help us iron out any non- delivery claims.
All products are sold with a 30 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 30 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.
We fully respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
FOGX PTY LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
We will ensure that information on this website is as accurate as possible, and that all products promoted cause no harm to our customers or the environment.
While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner.
We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
We do not accept responsibility for any adverse reactions that any of our products may cause.
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
This website is governed by the laws of South Africa and FOGX PTY LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: FOGX PTY LTD, Post Net Suite #034, Private Bag X7, Sea Point, Cape Town, 8060